A leading consumer-electronics importer moving roughly 8,000 containers a year left a rigid, fee-laden cargo management platform for IMS — and gained flexibility, unlimited stakeholder access, and same-week changes, all under one transaction fee.
The subject of this case study is a leading consumer-electronics importer bringing in roughly 8,000 ocean containers a year across multiple U.S. ports, with a drayage and distribution network and about 25 internal and partner stakeholders who needed visibility into inbound freight.
They already ran a well-known cargo management platform — but the software dictated how they worked, and every change came with a fee and a wait.
Their prior provider required data in strict, set formats, charged for every integration, and billed per user — so the team licensed only a handful of seats and left most stakeholders without access.
Even small changes — a field name, a dashboard, a report — meant a change order, an invoice, and a wait measured in quarters. And it was all locked behind a multi-year contract.
IMS doesn't force a rigid file format. We work with each of your systems to define the right format, transfer method, and frequency — and we don't charge for integrations.
Field names, dashboards, and reports are tailored to how your team works, and changes happen in hours or days — not months or quarters — at no additional cost from IMS.
Give all your customer-defined stakeholders access — internal teams, warehouses, brokers, and carriers — with no per-user license fees.
Visibility, operations execution, cost control, electronic invoicing, and analytics live in a single platform — replacing functionality that used to span several systems.
IMS works as an operations partner, not a faceless software vendor — configuring, supporting, and problem-solving alongside your team.
No long-term commitment. Everything is covered in a single transaction fee defined for your customized solution — so IMS earns the relationship every shipment.
Illustrative impact: eliminating per-seat, per-integration, and per-change fees removed tens of thousands of dollars in annual platform costs and one-time charges for an importer of this size — while finally giving every stakeholder access and turning multi-quarter change requests into same-week updates. Actual figures vary by your prior contract, volumes, and integrations.
See what a flexible, all-inclusive platform looks like — and put your own numbers to it. Request a demo, or estimate your operational savings in minutes.